We welcome returns of full-price items and offer store credit as the preferred refund method.

Return Instructions:

Ensure all items for exchange reach our return address within 14 calendar days from your order date, in their original packaging, including tags.

Please ensure items are returned in pristine condition - unworn, unwashed, unstained, and fragrance free, with all tags securely attached. Returns not meeting these criteria may be rejected.

Take note that sale items are non-returnable. 

Our return address: 


Po Box 8124, London


United Kingdom

Credit Note Code:

Once received, a unique credit note code will be emailed to you, linked to the specific order email address. This code allows you to select and order your exchange on our website. Please verify that all orders use the correct email address.

Important Notes:

Items returned after the 14-day window wont be eligible for exchange. In such cases, the item will be send back to the original order address. Keep in mind that shipping fees will still be applicable for all issued store credits.

For any further inquiries or assistance, please contact us at

We appreciate your understanding and cooperation. Thank you for choosing Lashiela!